Support
Last updated 19 October 2026 · Draft pending legal review
Email us at support@stitchfile.app. We usually reply within one working day, in English or German.
A file didn't sew well
Reply with a photo of the stitch-out and the design's name. We'll re-run it free or refund you.
Purchases in the app
- Missing a purchase? On the Pricing tab, tap Restore purchases, signed in with the account you bought it with.
- Refunds for App Store or Google Play purchases are handled by Apple (reportaproblem.apple.com) or Google Play. Email us anyway and we'll help.
Delete your account
In the app, go to More → Delete account, or email support@stitchfile.app. This deletes your account and your designs.
Company
Holland Park US, LLC, 311 Curie Drive, Alpharetta, GA 30005, United States